Shipping regulations
SHIPPING POLICY
Last updated: February 12, 2026
1. Order Processing
Orders are processed within one (1) business day, Monday to Friday, excluding public holidays in Hungary.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing time refers to the time required to prepare and dispatch your order. Delivery time is calculated separately.
Orders are dispatched from our warehouse located in Budapest, Hungary.
2. Delivery Area
We deliver to selected countries within the European Union.
Available delivery countries are displayed during checkout.
3. Estimated Delivery Times
| Country | Estimated Delivery Time |
|---|---|
| Austria (AT) | 1–2 business days |
| Belgium (BE) | 3–4 business days |
| Bulgaria (BG) | 3–4 business days |
| Croatia (HR) | 2–3 business days |
| Czech Republic (CZ) | 2–3 business days |
| France (FR) | 3–5 business days |
| Germany (DE) | 2–3 business days |
| Greece (GR) | 5–7 business days |
| Hungary (HU) | 1–2 business days |
| Italy (IT) | 3–4 business days |
| Portugal (PT) | 5–9 business days |
| Romania (RO) | 2–4 business days |
| Slovakia (SK) | 1–2 business days |
| Slovenia (SI) | 2–3 business days |
| Spain (ES) | 5–7 business days |
Delivery times are estimates and are not guaranteed. However, we will make reasonable efforts to deliver within the indicated timeframe.
Actual delivery times may vary due to:
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courier delays
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transport disruptions
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peak seasons
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force majeure events
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circumstances beyond our reasonable control
Unless otherwise agreed, delivery will occur without undue delay and no later than thirty (30) days from conclusion of the contract, in accordance with applicable EU consumer law.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
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delivery country
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selected shipping method
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order value and weight
The final shipping fee is displayed before payment confirmation.
Shipping costs displayed at checkout include applicable VAT where required by law.
5. Order Tracking
Once your order has been dispatched, you will receive an email confirmation containing tracking information, where available.
6. Transfer of Risk
If you are a consumer, the risk of loss or damage to the goods passes to you only when you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.
If you independently arrange transport with a carrier not offered by us, risk transfers upon delivery of the goods to that carrier.
If you are acting as a business customer, risk transfers upon delivery of the goods to the carrier.
7. Damaged or Lost Shipments
If your order arrives damaged, incomplete, or does not arrive within the estimated delivery timeframe or within thirty (30) days from contract conclusion, please contact us without undue delay at:
Please include:
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order number
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description of the issue
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photographs (if applicable)
We will investigate the matter with the carrier and provide an appropriate solution in accordance with applicable law.
8. Address Accuracy
You are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for delays or failed delivery resulting directly from incorrect or incomplete address information provided by the customer.
If a shipment is returned to us due to incorrect address details, additional shipping charges may apply for re-delivery.
This does not affect your statutory consumer rights.