Terms of service

OVERVIEW

Welcome to Convoy Vibe.

Convoy Vibe is a brand operated by Ezüsthajó Kft., a company registered in Hungary, with its registered office at 7634 Pécs, Szentlőrinci út 15., (hereinafter referred to as “we”, “us”, or “our”).

Ezüsthajó Kft. operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide customers with an online shopping experience.

The Services are hosted and powered by Shopify, which enables us to provide the technical infrastructure for our online store. However, any purchase contract concluded through the Services is entered into directly between you and Ezüsthajó Kft.

These Terms and Conditions (the “Terms”) set out your rights and obligations when using the Services and when purchasing products from us.

Please read these Terms carefully before using the Services. By accessing, browsing, or using the Services, or by placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or the Privacy Policy, you must not use the Services.

Nothing in these Terms limits or excludes any mandatory rights granted to consumers under applicable Hungarian or European Union law.

SECTION 1 – ACCESS AND ACCOUNT

1.1 Eligibility

The Services are intended for individuals who are at least 18 years of age or who have reached the age of majority under the laws of their country of residence.

By using the Services or placing an order, you confirm that:

• you have the legal capacity to enter into a binding contract; and

• you are acting either as a consumer (for personal, non-commercial purposes) or, where applicable, as a business customer.

If you are under 18 years of age, you may only use the Services under the supervision and responsibility of a parent or legal guardian.

1.2 Account Registration

To access certain features of the Services or to place an order, you may be required to provide information such as:

• your name

• email address

• billing address

• shipping address

• payment details

You agree to provide accurate, complete, and up-to-date information and to update such information where necessary.

We reserve the right to refuse service, suspend, or terminate accounts where false, misleading, or incomplete information is provided.

1.3 Account Responsibility

If you create an account, you are responsible for:

• maintaining the confidentiality of your login credentials;

• restricting access to your account;

• all activities that occur under your account.

You must notify us immediately if you suspect unauthorized use of your account.

You may not transfer, assign, or sell your account to any third party.

1.4 Suspension or Restriction

We reserve the right to suspend or terminate access to the Services if:

• you violate these Terms;

• you engage in unlawful conduct;

• your actions may cause harm to us, other users, or third parties.

Such measures will not affect any statutory rights you may have as a consumer under applicable law.

SECTION 2 – PRODUCTS

We make every reasonable effort to ensure that the products and services displayed in our online store are described and presented as accurately as possible.

However, please note that:

• product images are for illustrative purposes only;

• actual colors, appearance, and details may vary depending on your device settings, screen resolution, and technical configuration;

• minor variations that do not affect the product’s functionality or conformity with the contract may occur.

Such differences shall not be considered defects if the product otherwise conforms to the contract.

All product descriptions, specifications, availability information, and pricing are subject to change. We reserve the right to modify or discontinue products at any time. Such changes shall not affect orders already confirmed.

We may limit the quantities of products available for purchase in individual orders, particularly in cases of promotional campaigns, stock limitations, or where necessary to prevent misuse.

Conformity and Consumer Rights

Nothing in this section limits your statutory rights under applicable Hungarian and European Union consumer protection laws.

Consumers are entitled to legal warranty rights (kellékszavatosság), product warranty rights (termékszavatosság), and, where applicable, mandatory guarantees (jótállás) in accordance with Hungarian law.

Products supplied by us must conform to the contract. This means, in particular, that they must:

• correspond to the description provided;

• possess the qualities presented in the online store;

• be fit for the purposes for which products of the same type are normally used;

• comply with applicable legal requirements.

If a product does not conform to the contract, you are entitled to remedies as provided by applicable law.

SECTION 3 – ORDERS AND CONTRACT FORMATION

3.1 Placing an Order

By placing an order through the online store, you submit a binding offer to purchase the selected products.

Before submitting your order, you will have the opportunity to review and correct any input errors.

After submitting your order, you will receive an automatic confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your offer.

3.2 Conclusion of Contract

The purchase contract between you and Ezüsthajó Kft. is concluded when:

• we expressly confirm acceptance of your order by email; or

• we dispatch the ordered product to you.

We reserve the right to refuse an order in justified cases, including but not limited to:

• product unavailability;

• incorrect pricing due to technical error;

• suspected fraudulent or unlawful activity;

• incomplete or inaccurate customer information.

If we do not accept your order, any amount paid will be refunded without undue delay.

The contract text is stored electronically. You will receive the contract details by email after conclusion of the contract. We recommend saving or printing the order confirmation for your records.

3.3 Payment

Where payment is made by electronic means (e.g., card payment or other online payment method), the payment may be authorized at the time of order submission.

If the order is not accepted, any authorized amount will be released or refunded in accordance with the payment provider’s procedures.

3.4 Consumer Right of Withdrawal (EU 14-Day Rule)

If you are a consumer within the meaning of applicable law, you have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after:

• the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods; or

• in the case of multiple goods ordered in one order and delivered separately, the day on which you acquire physical possession of the last item.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (for example, by email or post).

You may use the model withdrawal form provided in our Refund Policy, but it is not mandatory.

If you withdraw from the contract:

• we will reimburse all payments received from you, including the costs of standard delivery (but not additional costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day we are informed of your decision to withdraw;

• we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.

We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

You must return the goods without undue delay and no later than 14 days from the date you communicate your withdrawal.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

The right of withdrawal does not apply in cases specified by applicable law (for example, sealed goods not suitable for return due to health protection or hygiene reasons once unsealed).

Full details are available in our Refund Policy.

3.5 Order Cancellation by the Customer

If you wish to modify or cancel an order before it has been dispatched, please contact us immediately.

We will make reasonable efforts to accommodate your request; however, once the order has been dispatched, cancellation is no longer possible and the withdrawal procedure described above applies.

3.6 Personal Use

Products purchased through the Services are intended for personal or internal business use. If you intend to purchase products for resale or commercial distribution, please contact us separately for appropriate arrangements.

Nothing in this section limits your statutory rights under applicable law.

SECTION 4 – LEGAL CONFORMITY OF GOODS

4.1 Legal Conformity

If you are a consumer, the goods supplied by us must conform to the contract in accordance with Directive (EU) 2019/771 and applicable national laws implementing that Directive.

We are liable for any lack of conformity that exists at the time the goods are delivered and that becomes apparent within two (2) years from delivery.

4.2 Consumer Remedies

In the event of lack of conformity, you are entitled to have the goods brought into conformity free of charge by repair or replacement, unless:

• the chosen remedy is impossible; or

• it would impose disproportionate costs compared to the alternative remedy.

Repairs or replacements shall be carried out within a reasonable time and without significant inconvenience to you.

If repair or replacement is impossible, not completed within a reasonable time, or has failed, you may be entitled to:

• an appropriate price reduction; or

• termination of the contract (refund), in accordance with applicable law.

Termination is not available where the lack of conformity is minor.

4.3 Burden of Proof

Any lack of conformity that becomes apparent within two (2) years from the date of delivery shall be presumed to have existed at the time of delivery, unless we prove otherwise or unless such presumption is incompatible with the nature of the goods or the defect.

Nothing in this section limits mandatory consumer protection rights under applicable Hungarian or European Union law.

4.4 No Limitation of Statutory Rights

Nothing in these Terms limits or excludes mandatory statutory warranty rights granted to consumers under applicable law.

SECTION 5 – COMPLAINT HANDLING

5.1 Submission of Complaints

If you have a complaint regarding the Services or any product purchased through the Services, you may contact us using the contact details provided in Section 27.

Complaints may be submitted:

• by email; or

• in writing by post.

Please include:

• your name and contact details;

• order number (if applicable);

• description of the issue;

• any supporting documentation or photographs where relevant.

5.2 Handling of Complaints

We will examine your complaint and provide a substantive response within a reasonable time.

Where you are acting as a consumer, we aim to respond no later than thirty (30) days from receipt of the complaint, unless a shorter period is required by applicable law.

If the complaint is rejected, we will provide reasons for our decision.

5.3 Alternative Dispute Resolution

If you are not satisfied with our response, you may have the right to seek resolution through:

• the competent consumer protection authority in your country of residence;

• alternative dispute resolution bodies;

• the Hungarian Conciliation Board (Békéltető Testület);

• the European Commission Online Dispute Resolution platform:
  https://ec.europa.eu/consumers/odr

Participation in such procedures may be mandatory or voluntary depending on applicable law.

5.4 No Limitation of Rights

This section does not limit your statutory rights to pursue claims before competent courts.

SECTION 6 – PRICES AND BILLING

6.1 Prices

All prices displayed in the online store are shown in the indicated currency and, unless otherwise stated, include applicable value-added tax (VAT) in accordance with Hungarian and European Union law.

Delivery costs and any additional charges will be clearly indicated before the final confirmation of your order.

The total amount payable, including taxes and delivery charges, will be displayed before you complete your purchase.

6.2 Price Changes and Errors

Prices, discounts, and promotional offers may change from time to time. However, such changes will not affect orders already confirmed.

Despite our best efforts, pricing errors may occasionally occur. If we discover an obvious pricing error before contract formation, we reserve the right to refuse the order and inform you accordingly. In such case, any payment made will be refunded without undue delay.

6.3 Promotions

From time to time, we may offer promotions or discounts subject to separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms shall prevail for that specific offer.

Promotions may be limited in time, quantity, or availability.

6.4 Payment Information

You agree to provide accurate, complete, and current billing and payment information for all purchases.

If your payment cannot be processed or is declined by your payment provider, the order will not be completed.

By submitting payment information, you confirm that:

• you are authorized to use the selected payment method;

• the payment details provided are accurate;

• sufficient funds or credit are available to complete the transaction.

Payments are processed through secure third-party payment service providers. We do not store full payment card details unless explicitly stated.

6.5 Cross-Border Sales

We deliver exclusively to addresses within the European Union.

No customs duties apply to deliveries within the European Union.

Value Added Tax (VAT) is applied in accordance with applicable European Union VAT rules. Depending on the delivery country, VAT may be charged based on the destination country under the EU One Stop Shop (OSS) scheme or under local VAT registrations where applicable.

The applicable VAT rate will be displayed during the checkout process before you complete your purchase.

The seller is established in Hungary and sells goods cross-border within the European Union in accordance with applicable EU VAT regulations.

6.6 No Limitation of Consumer Rights

Nothing in this section limits your statutory rights under applicable consumer protection or tax transparency laws.

SECTION 7 – SHIPPING AND DELIVERY

7.1 Delivery Area

We deliver exclusively to addresses within the European Union, to the countries indicated in the online store at the time of order.

Delivery options, estimated delivery times, and applicable shipping fees are displayed during the checkout process before the order is finalized.

7.2 Delivery Times

Any delivery times indicated on the website are estimates and provided for informational purposes only.

While we make reasonable efforts to meet the indicated delivery timeframes, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• courier or logistics delays;

• transport disruptions;

• force majeure events (such as natural disasters, strikes, or governmental restrictions).

In the event of a significant delay, we will inform you without undue delay.

7.3 Default Delivery Period

Unless a specific delivery time has been expressly agreed, we shall deliver the goods without undue delay and no later than thirty (30) days from the conclusion of the contract.

If we fail to deliver the goods within this period, you may request delivery within an additional period appropriate to the circumstances.

If we fail to deliver within that additional period, you are entitled to terminate the contract in accordance with applicable law.

This does not affect any statutory rights available to consumers under Hungarian or European Union law.

7.4 Transfer of Risk (Consumers)

If you are purchasing as a consumer, the risk of loss or damage to the goods passes to you only when you, or a third party designated by you (other than the carrier), acquire physical possession of the goods.

If you independently arrange transport with a carrier not offered by us, the risk passes to you upon delivery of the goods to that carrier.

7.5 Transfer of Risk (Business Customers)

If you are purchasing as a business customer (not a consumer), the risk of loss or damage transfers upon delivery of the goods to the carrier.

7.6 Failure to Deliver

If we fail to deliver the goods within the agreed timeframe, you are entitled to:

• request delivery within an additional reasonable period; and

• if delivery does not occur within that additional period, withdraw from the contract in accordance with applicable law.

This does not affect your statutory rights.

7.7 Refusal to Accept Delivery

If you refuse delivery without valid legal grounds or fail to collect the goods after delivery attempts, we may charge you the direct and reasonable costs actually incurred as a result, provided that this does not limit your statutory consumer rights under applicable law.

SECTION 8 – FORCE MAJEURE

We shall not be liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:

natural disasters;
war;
terrorism;
governmental measures;
strikes or labor disputes;
pandemics;
transport disruptions;
supply chain interruptions;
failures of telecommunications or IT infrastructure.

In such cases, performance shall be suspended for the duration of the force majeure event.

If the force majeure situation continues for an extended period making performance impossible, either party may terminate the affected contract in accordance with applicable law.

Nothing in this section limits statutory consumer rights.

SECTION 9 – INTELLECTUAL PROPERTY

9.1 Ownership of Content

All content and materials available through the Services, including but not limited to:

• trademarks, trade names, and brand elements;

• text, descriptions, product data, and reviews;

• images, graphics, logos, icons;

• videos, audio, and multimedia content;

• website design, layout, structure, and arrangement;

are the property of Ezüsthajó Kft., its affiliates, or its licensors and are protected by applicable Hungarian, European Union, and international intellectual property laws, including copyright, trademark, design, and related rights legislation.

9.2 Permitted Use

You are granted a limited, non-exclusive, non-transferable right to access and use the Services solely for:

• personal, non-commercial use; or

• internal business purposes where applicable.

You may not:

• reproduce, copy, modify, distribute, transmit, display, publish, or exploit any content from the Services for commercial purposes without our prior written consent;

• use automated systems (such as scraping, crawling, or data extraction tools) to access or collect content;

• remove or alter any copyright, trademark, or proprietary notices.

Any use beyond the scope permitted under these Terms requires prior written authorization.

9.3 No License Granted

Except as expressly stated in these Terms, nothing shall be construed as granting any license or right under any intellectual property rights of Ezüsthajó Kft., Shopify, or any third party.

All rights not expressly granted are reserved.

9.4 Trademarks

“Convoy Vibe” and related logos, product names, and branding elements are trademarks of Ezüsthajó Kft. or its licensors.

You may not use these trademarks without prior written permission.

Shopify and related marks are trademarks of Shopify Inc. All other trademarks, service marks, and trade names appearing on the Services are the property of their respective owners.

9.5 Protection of Rights

Unauthorized use of the Services or its content may constitute a violation of applicable intellectual property laws and may result in civil and/or criminal liability under Hungarian and European Union law.

Nothing in this section limits any rights or exceptions permitted under applicable copyright laws, including lawful private use.

SECTION 10 – OPTIONAL THIRD-PARTY TOOLS

10.1 Access to Third-Party Tools

The Services may provide access to tools, applications, or functionalities operated by third parties (for example, payment processors, analytics tools, embedded services, or external applications).

We do not control and are not responsible for the content, functionality, or terms of use of such third-party tools.

10.2 No Endorsement

The provision of access to third-party tools does not constitute an endorsement, approval, or recommendation of those tools.

Your use of such tools is subject to the terms and conditions and privacy policies of the relevant third-party provider.

10.3 Liability

Where third-party tools are provided through the Services without additional charge and are not essential to the performance of our contractual obligations, they are made available on an “as available” basis.

To the extent permitted by applicable law, we shall not be liable for damages arising solely from your use of optional third-party tools over which we have no control.

This limitation does not apply where:

• the third-party service forms an integral part of our contractual obligations;

• liability cannot be excluded or limited under mandatory Hungarian or European Union law;

• damage results from our intentional misconduct or gross negligence.

10.4 Future Features

We may introduce new features, tools, or functionalities in the future. Unless otherwise specified, such new features shall form part of the Services and be subject to these Terms.

SECTION 11 – THIRD-PARTY LINKS AND CONTENT

11.1 External Links

The Services may contain links to websites, applications, or content operated by third parties, including embedded third-party functionalities.

Such links are provided for convenience and informational purposes only.

11.2 No Control Over Third-Party Content

We do not control, monitor, or evaluate the content, accuracy, legality, or practices of third-party websites or services.

Accessing third-party websites or using third-party services is done at your own discretion.

11.3 Liability

To the extent permitted by applicable law, we are not responsible for:

• the availability or operation of third-party websites;

• the content, policies, or practices of third parties;

• products or services purchased directly from third-party providers.

This limitation does not apply where:

• the third-party service forms an integral part of our contractual obligations;

• liability arises due to our intentional misconduct or gross negligence;

• mandatory consumer protection laws provide otherwise.

If you enter into a transaction with a third party, that relationship is governed solely by the terms and conditions of the third party.

11.4 Third-Party Complaints

Any complaints, claims, or questions regarding products or services provided by third parties should be directed to the respective third-party provider.

SECTION 12 – RELATIONSHIP WITH SHOPIFY

Convoy Vibe is operated by Ezüsthajó Kft. and is hosted on the Shopify platform.

Shopify provides the technical infrastructure that enables us to offer the Services and operate the online store. However, all sales contracts concluded through the Services are entered into solely between you and Ezüsthajó Kft.

Shopify is not the seller of the products offered in the store and is not a party to any purchase contract concluded between you and Ezüsthajó Kft.

To the extent permitted by applicable law, Shopify shall not be liable for:

• the quality, safety, or legality of products offered by Ezüsthajó Kft.;

• the fulfillment of orders;

• product warranties, returns, refunds, or consumer claims arising from purchases made in the store.

Nothing in this section shall exclude or limit liability where such exclusion or limitation is prohibited by mandatory applicable law.

SECTION 13 – PRIVACY AND DATA PROTECTION

13.1 Data Protection

We process personal data in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR);

• applicable Hungarian data protection laws;

• and other applicable European Union legislation.

Detailed information regarding how we collect, use, store, and protect personal data is provided in our Privacy Policy.

13.2 Data Controller

For purchases and use of the Services, Ezüsthajó Kft. acts as the data controller for personal data processed in connection with customer accounts, orders, and related communications.

13.3 Shopify as Service Provider

The Services are hosted on the Shopify platform. In this context, Shopify processes personal data as a data processor on our behalf in order to provide hosting, technical infrastructure, payment integration, and related services.

Shopify may also process certain technical data as an independent data controller in accordance with its own Privacy Policy, available at:

https://www.shopify.com/legal/privacy

13.4 International Data Transfers

Because Shopify and certain service providers operate internationally, personal data may be transferred to and processed in countries outside the European Economic Area (EEA).

Where such transfers occur, appropriate safeguards are implemented in accordance with GDPR requirements, including the use of:

• European Commission Standard Contractual Clauses; or

• other legally recognized transfer mechanisms.

Further information about international data transfers is available in our Privacy Policy.

13.5 Your Rights

As a data subject, you have rights under GDPR, including:

• the right of access;

• the right to rectification;

• the right to erasure;

• the right to restriction of processing;

• the right to data portability;

• the right to object to processing;

• the right to lodge a complaint with a supervisory authority.

In Hungary, the competent supervisory authority is:

National Authority for Data Protection and Freedom of Information (NAIH)
Website: https://naih.hu

13.6 No Limitation of Rights

Nothing in these Terms limits your rights under applicable data protection legislation.

SECTION 14 – USER CONTENT AND FEEDBACK

14.1 Submission of Feedback

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, reviews, comments, proposals, or other content (collectively, “Feedback”) through the Services, you grant Ezüsthajó Kft. a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and distribute such Feedback for the purposes of:

• operating and improving the Services;

• promoting products and services;

• marketing and communication activities;

• fulfilling contractual obligations.

This license is granted for the duration of the applicable intellectual property rights unless you request removal of your content where legally permitted.

Nothing in this section affects your statutory moral rights under applicable copyright law.

14.2 Responsibility for Feedback

You are solely responsible for the content you submit.

By submitting Feedback, you confirm that:

• you own the content or have the necessary rights to submit it;

• the content does not infringe the rights of any third party;

• the content complies with applicable law and these Terms;

• any compensation or incentive received in connection with the Feedback has been properly disclosed, where required by law.

14.3 Content Standards

Feedback must not:

• be unlawful, misleading, defamatory, discriminatory, or abusive;

• infringe intellectual property or personality rights of others;

• contain malware, viruses, or harmful code;

• falsely represent identity or affiliation.

We reserve the right to remove or restrict access to content that violates these standards or applicable law.

14.4 Moderation

We are not obligated to monitor all submitted content. However, we may review, remove, or restrict content where reasonably necessary to:

• comply with legal obligations;

• protect our rights or the rights of third parties;

• maintain the integrity and security of the Services.

14.5 Limitation of Liability

To the extent permitted by applicable law, we are not responsible for user-generated content posted by third parties.

This limitation does not apply where liability arises from our intentional misconduct, gross negligence, or where exclusion of liability is prohibited by mandatory law.

SECTION 15 – ERRORS, INACCURACIES AND AVAILABILITY

15.1 Information Accuracy

We strive to ensure that all information provided through the Services is accurate, complete, and up to date. However, occasional typographical errors, inaccuracies, or omissions may occur, including in relation to:

• product descriptions;

• pricing;

• promotions or discounts;

• shipping charges;

• delivery times;

• product availability.

We reserve the right to correct such errors and update information at any time.

15.2 Errors Before Contract Formation

If an obvious error is identified before a purchase contract is concluded, we reserve the right to correct the error and refuse the order.

In such cases, you will be informed without undue delay, and any payment made will be refunded.

15.3 Errors After Contract Formation

If a purchase contract has already been concluded and a material error is subsequently discovered (for example, an obvious and significant pricing mistake that a reasonable consumer would have recognized as incorrect), we reserve the right to seek cancellation of the contract in accordance with applicable Hungarian civil law.

In such case:

• we will notify you promptly;

• any payment received will be refunded without undue delay;

• we will act in good faith and in accordance with mandatory consumer protection rules.

15.4 Availability

All products are subject to availability. If a product becomes unavailable after an order has been placed but before dispatch, we will inform you without undue delay and refund any payment made for the unavailable item.

15.5 No Limitation of Consumer Rights

Nothing in this section limits your statutory rights under applicable Hungarian or European Union consumer protection laws.

SECTION 16 – PROHIBITED USES

16.1 Lawful Use

You may access and use the Services only for lawful purposes and in accordance with these Terms.

You agree not to use the Services:

(a) for any unlawful, fraudulent, or malicious purpose;
(b) in violation of applicable Hungarian, European Union, or other applicable laws and regulations;
(c) to infringe or violate our intellectual property rights or those of any third party;
(d) to harass, abuse, defame, threaten, intimidate, or otherwise harm any person;
(e) to submit false, misleading, or deceptive information;
(f) to upload or transmit content that does not comply with these Terms;
(g) to distribute unsolicited promotional or advertising material (including spam or similar communications);
(h) to impersonate another person or falsely represent affiliation with any person or entity;
(i) to engage in conduct that may disrupt, damage, or impair the proper functioning of the Services.

16.2 Technical Misuse

You further agree not to:

(a) introduce viruses, malware, or other harmful code;
(b) attempt unauthorized access to any part of the Services or related systems;
(c) interfere with or circumvent security measures;
(d) use automated tools (including scraping, crawling, or data extraction tools) without authorization;
(e) collect or process personal data of other users without lawful basis.

16.3 Consequences of Violation

If you violate these Terms or applicable law, we may take appropriate and proportionate measures, including:

• issuing a warning;

• restricting access to certain features;

• suspending or terminating your account.

Such measures will be applied in accordance with applicable law and will not affect any mandatory rights you may have as a consumer.

SECTION 17 – TERMINATION

17.1 Termination by the User

You may stop using the Services at any time.

If you wish to close your customer account, you may contact us using the contact details provided in these Terms.

Termination of your account does not affect any purchase contracts already concluded.

17.2 Termination or Restriction by Us

We may suspend or terminate access to the Services, in whole or in part, where:

• you materially breach these Terms;

• you engage in unlawful or fraudulent activity;

• your conduct poses a security risk or may cause harm to us or other users;

• we are required to do so by law or competent authority.

Where reasonably possible, we will provide prior notice or inform you without undue delay of the reason for suspension or termination.

Any such measure shall be proportionate and in accordance with applicable law.

17.3 Effect of Termination

Termination of access to the Services:

• does not affect rights and obligations arising from purchase contracts already concluded;

• does not affect statutory consumer rights;

• does not relieve you from payment obligations already due.

We may retain data as required by law or as permitted under our Privacy Policy.

17.4 Survival

The following provisions shall survive termination to the extent applicable:

• Intellectual Property

• User Content and Feedback

• Limitation of Liability

• Severability

• Governing Law and Jurisdiction

• Privacy and Data Protection

• and any provisions which by their nature are intended to survive termination.

SECTION 18 – DISCLAIMER REGARDING INFORMATION AND SERVICE AVAILABILITY

18.1 Informational Content

The information presented on or through the Services is provided for general informational purposes.

While we make reasonable efforts to ensure that the information provided is accurate and up to date, we do not guarantee that all content is complete, accurate, or current at all times.

Nothing in this section limits our responsibility for product conformity or statutory consumer rights.

18.2 Availability of the Services

We aim to ensure that the Services are available continuously and function properly. However, temporary interruptions may occur due to:

• maintenance or technical updates;

• system failures;

• force majeure events;

• circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free operation of the Services.

18.3 No Exclusion of Mandatory Rights

Nothing in these Terms:

• excludes or limits statutory warranty or guarantee rights under applicable law;

• excludes liability for intentional misconduct or gross negligence;

• excludes liability where such exclusion is prohibited by applicable Hungarian or European Union law.

Products sold through the Services are subject to mandatory legal conformity requirements under applicable consumer protection laws.

18.4 No “As Is” Limitation for Consumers

Where you are acting as a consumer, products are not provided on an “as is” basis. Your statutory rights regarding conformity, remedies, and guarantees remain fully applicable.

SECTION 19 – LIMITATION OF LIABILITY

19.1 General Principle

We are liable for damages in accordance with applicable Hungarian and European Union law.

Nothing in these Terms excludes or limits liability:

• for death or personal injury caused by negligence;

• for damage caused intentionally or by gross negligence;

• under mandatory product liability rules;

• under statutory consumer protection laws;

• where exclusion or limitation is prohibited by law.

19.2 Limitation for Ordinary Negligence

To the extent permitted by applicable law, and except in cases listed in Section 19.1, our liability for damages arising from ordinary negligence shall be limited to foreseeable damages typically arising from the contract.

In the case of business customers (non-consumers), liability for indirect or consequential damages, including loss of profit or revenue, may be excluded to the extent permitted by law.

19.3 Service Availability and Technical Issues

We shall not be liable for damages resulting solely from:

• temporary unavailability of the Services;

• technical disruptions beyond our reasonable control;

• force majeure events;

• misuse of the Services contrary to these Terms.

This limitation does not apply where liability arises under Section 19.1.

19.4 User Responsibility

You are responsible for ensuring that your use of the Services complies with applicable law and these Terms.

We shall not be liable for damages resulting from unlawful or improper use of the Services.

19.5 Shopify

Shopify acts solely as a technical service provider. Any liability of Shopify is governed by its own terms and applicable law.

Nothing in this section limits rights that cannot be lawfully limited.

SECTION 20 – LIABILITY FOR USER CONDUCT

20.1 Responsibility for Unlawful Conduct

You are responsible for any damage caused by your unlawful use of the Services.

If your intentional or unlawful conduct results in claims by third parties against Ezüsthajó Kft., you may be required to compensate us for damages and reasonable costs directly arising from such conduct, to the extent permitted by applicable law.

20.2 Scope of Compensation

Any obligation to compensate shall apply only where:

• you have breached these Terms intentionally or through unlawful conduct; and

• the damage was directly caused by your actions.

This provision does not apply to consumers acting in good faith and in compliance with applicable law.

20.3 Cooperation in Case of Third-Party Claims

If a third-party claim arises as a result of your unlawful actions, we may request reasonable cooperation from you in resolving the matter.

We will inform you of such claims where your involvement is required.

20.4 Business Customers

If you are acting as a business customer (not as a consumer), you agree to indemnify and hold harmless Ezüsthajó Kft. against third-party claims arising directly from your breach of these Terms or applicable law, to the extent permitted by law.

20.5 No Limitation of Mandatory Rights

Nothing in this section limits statutory consumer protections under Hungarian or European Union law.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be deemed severed or modified to the minimum extent necessary to make it lawful and enforceable.

The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions of these Terms.

Where a provision is invalid, it shall be replaced, where possible, by a valid provision that most closely reflects the original intent of the parties while complying with applicable law.

Nothing in this section limits mandatory consumer rights under Hungarian or European Union law.

SECTION 22 – WAIVER AND ENTIRE AGREEMENT

22.1 No Waiver

If we fail to exercise or enforce any right or provision under these Terms, this shall not constitute a waiver of that right or provision.

A waiver shall only be effective if expressly declared in writing.

22.2 Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, and any other policies expressly referenced herein, constitute the agreement between you and Ezüsthajó Kft. regarding the use of the Services.

These Terms supersede prior versions of the Terms and any prior communications relating to the subject matter of the Services.

However, this provision does not limit:

• mandatory information provided to consumers before contract conclusion;

• statutory consumer rights;

• rights and obligations arising from individual purchase contracts.

22.3 Interpretation

If any provision of these Terms is ambiguous, it shall be interpreted in accordance with applicable law.

Where you are acting as a consumer, ambiguous terms shall be interpreted in your favor in accordance with applicable consumer protection legislation.

SECTION 23 – ASSIGNMENT

23.1 Assignment by the User

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such transfer is permitted under mandatory applicable law.

This does not affect your right to transfer statutory warranty or guarantee claims where legally allowed.

23.2 Assignment by Us

We may transfer or assign our rights and obligations under these Terms to:

• a successor company in the event of merger, acquisition, or corporate restructuring;

• an affiliated company;

• or another entity that assumes our contractual obligations.

In the event of such transfer, we will ensure that your rights under these Terms and applicable law are not reduced.

Where required by law or where the transfer materially affects you, we will notify you.

23.3 No Limitation of Consumer Rights

Nothing in this section limits your statutory rights under Hungarian or European Union law.

SECTION 24 – GOVERNING LAW AND JURISDICTION

24.1 Governing Law

These Terms and any purchase contracts concluded through the Services shall be governed by and construed in accordance with the laws of Hungary.

If you are a consumer residing in another Member State of the European Union, you also benefit from any mandatory provisions of the law of your country of residence that cannot be derogated from by agreement.

24.2 Jurisdiction

If you are acting as a consumer:

• you may bring proceedings against us before the competent courts of Hungary; or

• before the courts of the EU Member State in which you reside.

We may bring proceedings against you only in the courts of the Member State in which you reside.

If you are acting as a business customer (not a consumer), the competent courts of Hungary shall have exclusive jurisdiction, unless otherwise required by mandatory law.

24.3 Alternative Dispute Resolution

If you are a consumer, you may have the right to use alternative dispute resolution mechanisms.

Within Hungary, consumer disputes may be submitted to the competent Conciliation Board (Békéltető Testület).

At EU level, you may use the European Commission’s Online Dispute Resolution (ODR) platform:

https://ec.europa.eu/consumers/odr

Participation in such procedures may be mandatory or voluntary depending on applicable law.

24.4 Language

These Terms are drafted in English.

If these Terms are translated into other languages, the English version shall prevail in the event of any inconsistency, unless mandatory consumer protection laws require otherwise.

SECTION 25 – HEADINGS

The section headings in these Terms are included for convenience and reference only.

They do not affect the interpretation, scope, or meaning of any provision of these Terms.

SECTION 26 – CHANGES TO THESE TERMS

26.1 Right to Amend

We may update or modify these Terms from time to time where:

• required by changes in applicable law;

• required by regulatory guidance;

• necessary due to changes in our Services;

• necessary for technical or operational reasons.

26.2 Notification of Changes

The most current version of the Terms will always be available on the website.

If we make material changes that affect your rights or obligations, we will provide appropriate notice (for example, by email where applicable or by prominent notice on the website).

26.3 Effect of Changes

Changes to these Terms shall apply:

• to future use of the Services; and

• to purchase contracts concluded after the effective date of the updated Terms.

Changes shall not affect purchase contracts already concluded before the effective date.

Where you have a registered account and do not agree with material changes, you may stop using the Services or request account closure.

Continued use of the Services after the effective date of non-material changes may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

26.4 No Limitation of Mandatory Rights

Nothing in this section limits mandatory consumer rights under Hungarian or European Union law.

SECTION 27 – CONTACT INFORMATION

If you have any questions regarding these Terms or the Services, you may contact us using the details below:

EZÜSTHAJÓ Kereskedelmi Korlátolt Felelősségű Társaság
Short name: EZÜSTHAJÓ Kft.
Registered office: 7634 Pécs, Szentlőrinci út 15., Hungary
Company registration number: 02-09-078516
Registered at: Pécsi Törvényszék Cégbírósága
Hungarian tax number: 23800478-2-02
EU VAT identification number: HU23800478
Email: info@convoy.eu

We aim to respond to inquiries within a reasonable timeframe.

The company operates in accordance with applicable Hungarian and European Union commercial and consumer protection legislation.

SECTION 28 – COUNTRY-SPECIFIC PROVISIONS

28.1 General Principle

These Terms are designed to comply with applicable European Union consumer protection legislation.

If you are a consumer residing in one of the countries listed below, you benefit from any mandatory consumer protection provisions of the law of your country of residence that cannot be derogated from by agreement.

In the event of any conflict between these Terms and mandatory local consumer protection rules, the mandatory provisions of the applicable national law shall prevail.

28.2 Germany (DE)

If you are a consumer residing in Germany:

• Mandatory provisions of German consumer law (including the Bürgerliches Gesetzbuch – BGB and the Einführungsgesetz zum Bürgerlichen Gesetzbuche – EGBGB) apply.

• Statutory warranty rights (Gewährleistung) apply in accordance with German law.

• The statutory right of withdrawal (Widerrufsrecht) applies in accordance with §§ 312g, 355 BGB.

• Information obligations under Art. 246a EGBGB apply.

Where required under German law, a separate Legal Notice (Impressum) is made available on the website.

28.3 Austria (AT)

If you are a consumer residing in Austria:

• Mandatory provisions of Austrian consumer protection law (including the Konsumentenschutzgesetz – KSchG and Fern- und Auswärtsgeschäfte-Gesetz – FAGG) apply.

• The statutory withdrawal right applies in accordance with Austrian law.

• Austrian warranty provisions (Gewährleistungsrecht) apply.

28.4 Belgium (BE)

If you are a consumer residing in Belgium:

• Mandatory provisions of the Belgian Code of Economic Law apply.

• Statutory conformity and withdrawal rights apply in accordance with Belgian law.

28.5 Bulgaria (BG)

If you are a consumer residing in Bulgaria:

• Mandatory provisions of the Bulgarian Consumer Protection Act apply.

• You benefit from statutory warranty and withdrawal rights in accordance with Bulgarian law.

28.6 Croatia (HR)

If you are a consumer residing in Croatia:

• Mandatory provisions of the Croatian Consumer Protection Act apply.

• Statutory rights regarding conformity and withdrawal apply in accordance with Croatian law.

28.7 Czech Republic (CZ)

If you are a consumer residing in the Czech Republic:

• Mandatory provisions of the Czech Civil Code (Občanský zákoník) and consumer protection legislation apply.

• You benefit from statutory conformity and withdrawal rights in accordance with Czech law.

28.8 France (FR)

If you are a consumer residing in France:

• Mandatory provisions of the French Consumer Code (Code de la consommation) apply.

• You benefit from statutory conformity guarantees (garantie légale de conformité) and protection against hidden defects (garantie des vices cachés).

• The statutory withdrawal right (droit de rétractation) applies in accordance with French law.

28.9 Greece (GR)

If you are a consumer residing in Greece:

• Mandatory provisions of Greek consumer protection law apply.

• Statutory warranty and withdrawal rights apply in accordance with Greek legislation.

28.10 Italy (IT)

If you are a consumer residing in Italy:

• Mandatory provisions of the Italian Consumer Code (Codice del Consumo) apply.

• You benefit from statutory conformity guarantees and withdrawal rights in accordance with Italian law.

28.11 Portugal (PT)

If you are a consumer residing in Portugal:

• Mandatory provisions of Portuguese consumer protection legislation apply.

• Statutory conformity and withdrawal rights apply in accordance with Portuguese law.

28.12 Romania (RO)

If you are a consumer residing in Romania:

• Mandatory provisions of Romanian consumer protection legislation apply.

• Statutory warranty and withdrawal rights apply in accordance with Romanian law.

28.13 Slovenia (SI)

If you are a consumer residing in Slovenia:

• Mandatory provisions of Slovenian consumer protection law apply.

• Statutory conformity and withdrawal rights apply in accordance with Slovenian legislation.

28.14 Slovakia (SK)

If you are a consumer residing in Slovakia:

• Mandatory provisions of Slovak consumer protection law apply.

• Statutory warranty and withdrawal rights apply in accordance with Slovak legislation.

28.15 Spain (ES)

If you are a consumer residing in Spain:

• Mandatory provisions of the Spanish General Law for the Defense of Consumers and Users apply.

• Statutory conformity and withdrawal rights apply in accordance with Spanish law.

28.16 Hungary (HU)

Although Convoy Vibe primarily targets cross-border EU sales, consumers residing in Hungary may also place orders.

If you are a consumer residing in Hungary:

• Mandatory provisions of the Hungarian Civil Code (Ptk.) and consumer protection legislation apply.

• Statutory warranty (kellékszavatosság), product warranty (termékszavatosság), and mandatory guarantees (jótállás) apply in accordance with Hungarian law.